Contact Us

How to reach us

NRV Media Limited, which operates spinwins.uk, welcomes enquiries from its users. You may contact us using the details below.

• Email: [email protected]
• Address: NRV Media Limited, Kaya Flamboyan 19, Willemstad, Curaçao

Email is the preferred way to contact us, as it allows us to keep a clear written record of each enquiry and our reply.

Help and support

Our customer service team handles questions about accounts, the use of the website, and the terms and policies that apply to it. The following principles guide how we deal with each enquiry.

• Each message is read and handled in the order in which it is received.
• Where an enquiry is unclear or incomplete, we may ask for further information before we can give a full answer.
• We aim to reply as soon as reasonably possible. The time needed may vary with the nature and complexity of the enquiry and the number of messages we are handling.
• Enquiries that require checks on an account or a transaction may take longer to resolve than general questions.

To help us respond efficiently, please include the following in your message:

• a short and descriptive subject line;
• the username or email address linked to your account, where relevant;
• a clear description of your question or concern, including any relevant dates;
• any further details that may help us understand the matter.

For your own security, please never send your password or full payment card details by email. We will not ask you for this information.

If you are not satisfied with our reply, you may write to us again at the same email address, stating the reference of your earlier message and the reason for your concern. We will review the matter and respond accordingly.