Safe & Responsible Play

Responsible Gaming Pledge

NRV Media Limited, the company behind spinwins.uk, supports responsible gambling. Gambling should be a form of entertainment and never a way to earn money, recover losses or solve financial difficulties.

Gambling is intended only for adults. Persons under the age of 18 must not gamble, open gambling accounts or use gambling services. Parents and guardians are encouraged to keep their devices protected, to use filtering software where appropriate, and to keep payment details out of the reach of children.

We encourage everyone to follow these principles:

Gamble only with money you can afford to lose.
Never use money that is needed for rent, bills, food or other essentials.
Decide in advance how much time and money you are willing to spend, and keep to that decision.
Do not gamble when you are upset, under stress, tired or under the influence of alcohol.

Warning Signs

Gambling can become a problem gradually and without the person noticing. The following signs may indicate that gambling is causing harm:

Spending more money or time on gambling than you intended.
Chasing losses by gambling again in an attempt to win back money already lost.
Borrowing money, selling possessions or falling behind with bills in order to gamble.
Lying to family, friends or colleagues about how much you gamble.
Neglecting work, studies, family or personal responsibilities because of gambling.
Feeling restless, anxious, irritable or guilty when you try to reduce or stop gambling.

If you recognise one or more of these signs in yourself or in someone close to you, consider seeking support as soon as possible.

Self-Exclusion

Self-exclusion is a voluntary measure that allows a player to stop gambling for a chosen period or indefinitely. Licensed casinos offer this tool to their players, and it can usually be requested through the account settings or by contacting the operator's customer support team.

In addition, players in Great Britain can use the national self-exclusion register GAMSTOP (gamstop.co.uk). Registration with GAMSTOP blocks access to all licensed operators at once, for the period the player selects.

Self-exclusion is a serious step. Before taking it, players may wish to consider the following:

Self-exclusion applies for the full period chosen, and it may not be possible to end it early.
Removing gambling applications, deleting saved payment details and using blocking software on your devices can support your decision.
Self-exclusion works best when combined with support from family, friends or professional advisers.

Setting Limits

Licensed casinos provide tools that help players stay in control of their gambling. Players are encouraged to set their limits before they start playing and to review them regularly. The tools usually include:

Deposit limits: a maximum amount of money that can be paid in over a day, a week or a month.
Loss limits: a maximum amount that can be lost within a chosen period.
Time limits: a maximum total time spent playing within a chosen period.
Session limits: a maximum length for a single period of play, after which the session ends.
Reality checks: regular on-screen reminders showing how long you have been playing.

Available tools and their exact settings differ between operators. Details can normally be found in the account settings or obtained from the operator's customer support team.

Help & Assistance

Support is available for anyone who is worried about their own gambling or that of another person. Free and confidential advice can be obtained from:

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)

Anonymous self-help groups, where people share their experiences and support one another, also exist for people affected by gambling. Speaking with a trusted friend, a family member or a doctor can be a helpful first step as well.

If gambling has led to debt, you may also wish to seek independent financial advice at an early stage.

Get in Touch

Responsible gaming inquiries: [email protected]